Attitude now Reaction

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What would look like a complicated diagram resolves down to a depiction of what happens internally when Expectation is Compared to Response.

Expectation Lo – Response Lo, there isn’t much of a Reaction, it can be summed up by, “Whatever.”

Expectation HI – Response Lo; there is a certain Frustration that is evident.

Expectation Lo – Response Hi; the reaction is one of Surprise because little or nothing was expected.

Expectation Hi – Response Hi; the reaction is Enthusiastic; one is getting the expected result.

There are two paths to Enthusiastic; one of the “natural” through Surprise, and the other, through the Work Zone, for the rest of us.